Receive Remote Assistance Support from Measure Education
Remote Assistance Support from Measure Education allows a Measure Education support professional in another location to view your computer screen and work on your computer over a secure connection. By using Remote Assistance support from Measure Education, you agree that during this session, the support professional may capture screen shots. If you do not choose to accept screen shots being captured, do not select the “Connect” option and request other quality support options such as phone or chat support. Once you accept screen shots being captured, pleasea close all windows or documents that may contain personal information.
Note: GoToAssist is a 3rd party remote assistance product that is currently used to provide remote support to Measure Education customers. Measure Education uses GoToAssist as a Remote Desktop Assistance tool to troubleshoot and resolve customer issues. With GoToAssist, Measure Education support can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software. GoToAssist differs from other remote access products from Citrix and other companies in that it is a reactive, permission-based support tool. No permanent software is installed on customer’s PC/device in order to deliver support that requires remote access, and Measure Education support can only remotely access a Measure Education customer’s computer with that customer’s explicit permission – permission that must be granted each and every time a customer requests support. Support from Measure Education will be initiated from this site only.
This product information should not be considered an endorsement or support by Measure Education. Measure Education may discontinue use of this tool without prior notice.